Thank you for choosing Vardhak Labs for your digital product development and SaaS ecosystem needs. We strive to provide elite engineering and premium services to all our clients. Please read this policy carefully. This is the Return and Refund Policy of Vardhak Labs.
1. Custom Development Services
Due to the bespoke nature of our services—including custom SaaS development, Chrome Extensions, AI Automation integrations, and Web Applications—we do not offer refunds for work that has already been initiated or completed. Once a project begins and engineering hours have been invested following a signed Statement of Work (SOW) or Master Service Agreement (MSA), all associated setup fees and milestone payments become non-refundable.
2. Project Cancellations Before Kickoff
If you have made a deposit or full payment and wish to cancel the project before any work has commenced, you are eligible for a refund minus a 10% administrative and processing fee. Notice of cancellation must be provided in writing to us at yg421518@gmail.com.
3. Retainer and Subscription Services
For ongoing retainers and subscription-based engineering support (e.g., our Enterprise Retainer), clients may cancel their subscription at any time. Cancellation will prevent future billing, but no prorated refunds will be issued for the remainder of the current billing cycle where access to our team remains active.
4. Defective or Non-conforming Deliverables
We pride ourselves on 100% Client Satisfaction. If an agreed-upon deliverable does not materially conform to the specifications outlined in your SOW, Vardhak Labs will explicitly commit to correcting the defect at no additional cost within the warranty period specified in your contract. Refunds are not provided in lieu of our obligation to fix defects.
5. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: yg421518@gmail.com
- By phone: +91-8005282545